Call Center Customer Service Representative (Account Services)

Job Order # Company Job Type Salary Location Application Deadline
11046809 Cox Communications Inc. Full-Time $15.00 per hour plus evening shift extra $1.25/hour Wichita KS 09/26/2019
An Account Services Representative is part of a supportive, customer service-oriented team that: Exceeds our customer expectations by providing top notch customer service. Respond to inbound customer questions, problems, and requests regarding account balances, service additions, billings/payments, or other general or account-related services. Educates residential Cox customers about additional service opportunities. Maximizes opportunities to sell additional or upgraded services to customers as available, while providing a quality customer experience. As part of a customer experience driven team, you will earn an hourly rate of $15.00. You will earn an extra $1.25/hour from 6pm-10pm. 2nd shift is the primary shift as a new hire to the organization.

How to Apply:

Go to jobs.cox.com to apply for this position. Follow the instructions included at the site, including how to submit an application.

Helpful Information:

Minimum Qualifications: 6 months experience using a computer in a work or non-work setting; HS graduate, GED or relevant work experience; Experience using a computer in a work or non-work setting; 1 or more year of experience providing service directly to customers; Excellent skills in creating an exceptional customer experience, applied learning, sales orientation, multi-tasking, building customer rapport, discovering customer needs, problem solving and responding to customer needs, ability to learn and apply procedures, teamwork, communication, and strong work ethic, and ability to work effectively with teams throughout organization; Proficient analytical skills to determine the best course of action; Must be able to work in a call center, highly structured environment; Enthusiastic and personable; Eligibility to work in the United States.
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