Customer Service Rep – (CON002D)

Job Order # Company Job Type Salary Location Application Deadline
10932561 Westar Energy Full-Time $18.44 Wichita, KS 04/19/2019
Westar Energy is hiring for Customer Service Representatives in our Wichita, KS location. We are looking for team oriented, customer experience driven candidates who thrive on providing excellent customer service. The anticipated start date of this position is July/Aug 2019. Bilingual applicants are encouraged to apply. * * Scheduled Work Hours: Customer Relations Center is open 24 hours a day, 7 days a week, including holidays. To meet business needs, the Customer Relations Center primarily offers 8 or 10 hour shifts ranging from 7am 7pm. Light staffing is also necessary during weekends, 2nd and 3rd shift. All shifts are assigned based upon availability at the time of hire. * * Summary of Primary Duties and Responsibilities: Customer Service Representatives (CSRs) at Westar Energy are skilled in providing an exceptional customer experience. While working in an evolving fast-paced environment, CSRs are continuously interacting with customers via telephone, internet and other communication mediums. The primary focus of the CSR position is to fulfill energy-related needs including but not limited to: service requests, outage troubleshooting and billing matters.

How to Apply:

Qualified candidates may apply on-line at www.WestarEnergy.com.

Helpful Information:

A High School Diploma or equivalent is required; an Associates or Bachelors Degree is preferred. At least 3 years of related experience in a business environment, customer service industry, call center or customer facing environment is required. Other requirements for the position include: basic computer skills, the ability to type 40 words per minute and demonstrated experience in business math, bookkeeping, and basic clerical skills. Candidates must be available to work a variety of shifts and overtime, with minimal notice, based on business need. Successful applicants are subject to call outs and will be required to live within 30 minutes of the Customer Relations Center. * * This position requires successful completion of assessment testing for consideration throughout the selection process.
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