Customer Service Representative

Job Order # Company Job Type Salary Location Application Deadline
10558434 Sedgwick County Full-Time 13.13 Wichita, KS 01/26/2018
Job Description: Usual working days/hours: Monday Wednesday 8-5:30, Thursday 9:30-7, and Friday 8-12:30 or 12:30-5 Location of work: 2716 W. Central | Wichita, KS Job Objectives: Performs customer service and advanced clerical work in fiscal operations. Processes client data and ensures client confidentiality at all times. Performs a wide variety of complex fiscal processes to account for County records and funds. Ensures fiscal processes are in compliance with departmental policies and procedures. Essential Job Functions: Provide direct patient interactions (ex. in person - check-in/out and over the phone) Data entry. Perform accurate and timely data entry into KIPHS, EMR, and PHClinic and assures accuracy of encounters and procedure codes Receives payments from patients and the general public regarding the Division of Healths services, posts payments and verifies receipt. Researches client payment history Assists clients in person and over the telephone by researching and providing information and assistance regarding payments, billing, County records, insurance information As a requirement of this position, in some instances, it may be necessary for bilingual staff to interpret or provide written translation for the Sedgwick County Division of Health Obtains information to determine special program eligibility and sliding fee discounts as applicable Employees who are required to wear respirators in Emergency Situations for emergency response will be enrolled in the program and have annual fittings Complete ICS 100 and 700 (Incident Command System) training within 30 days of employment with results provided to designated Public Health Emergency Management Staff Performs other related work as required Proof of vaccination against certain diseases within 10 days of employment Participate in the TB screening program that includes baseline screening for M. Tuberculosis infection within 10 days of employment Participate in the Blood-borne Pathogen Exposure Control Plan that includes training, proof of Hepatitis B immunity or vaccine, or vaccine taken within 10 days of employment Maintain an understanding of Quality Improvement principles and tools, identify and fulfill QI projects, apply QI principles to daily work, and contribute to developing a culture of quality improvement

How to Apply:

Visit and reference job vacancy 20002265 or through

Helpful Information:

High school diploma or equivalent, including or supplemented by course work in bookkeeping, accounting, or related fiscal work. One-year experience in fiscal work, billing and/or customer service environment preferred, or any equivalent combination of training and experience which provides the required knowledge, skills and abilities. Bilingual in English and either Spanish or Vietnamese preferred
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