Applications will be screened as they are submitted. The position will be closed as soon as a qualified candidate pool is identified.
To apply, please upload a resume and cover letter.
The Workforce Alliance of South Central Kansas Operates Workforce Centers in El Dorado, Wichita, and Wellington. Workforce Centers assist employers with labor exchange functions and assists job seekers with job searches and upskilling.
The Workforce Alliance of South Central Kansas offers a wide range of benefits including.
- Paid Time Off
- Health/Dental/Vision/Short Term Disability/ and other various benefits
- State of Kansas Observed Holidays
- Retirement account matching up to 3% of pay upon 6 months of employment with no vesting period
- YMCA Corporate Membership program
- Employee Assistance Program
- We have the best partnerships with government and community agencies and enjoy working in collaboration in the community
- Great staff that are dedicated to our mission and vision that work together to reach our desired outcomes
The Workforce Alliance of South Central Kansas is an E-Verify participating employer and all employees must be able on their first day of employment to document they are eligible to work in the United States of America.
The Workforce Alliance is also an Equal Opportunity Employer.
Salary Range: $18.00-$23.00 per hour
Reports to: Career Services Supervisor/One Stop Operator
FLSA Status: Non-Exempt
Hours: M-Th 7-5 or 8-6 F 8-12
Prepared Date: 10/13/2016
Most Recent Update: 07/7/2025
SUMMARY DESCRIPTION:
The Front Desk/Intake Specialist is responsible for the intake and greeting of customers at the front desk, daily customer flow and communicating with all departments regarding information of daily events. Assists customers of the Wichita Workforce Center by explaining, clarifying and interpreting general policies and procedures related to center services, partner programs, and agencies operating at the Wichita Workforce Center and in the community to obtain employment and training services. This position requires skill in dealing with difficult persons and situations, utilizing the resources of the workforce development community and partner agencies to enhance the efficiency and effectiveness of the workforce development system in SC Kansas.
PRIMARY DUTIES AND RESPONSIBILITIES:
Participate in all aspects of Career Center operations, including the following:
- Greet all customers entering the Workforce Center in a prompt and professional manner
- Process general intake and provide notice to staff of customers needing services
- Serve as the primary point of contact at the front desk, ensuring consistent daily coverage
- Assist in the training and daily communication with front desk back up coverage
- Communicate with all Departments to ensure staff is aware of scheduled events
- Communicate if traffic flow increases to gather additional resources to assist customers
- Ensure Self Service Area runs smoothly
- Monitor customer satisfaction and report concerns from the public and customers to Directors, Managers, and representatives of workforce development entities
- Provide assistance to customers with all aspects of services, including technological resources, assistive devices, and access to interpretation services as needed
- Other related duties and responsibilities as assigned
MINIMUM REQUIRED SKILLS AND EXPERIENCE:
- Education and experience in customer service and hospitality
- Knowledge and understanding of Workforce Investment Opportunity Act (WIOA) and related workforce development services
- Organization- Plans tasks and projects for completion in a timely and organized manner
- Dependability- Is punctual and maintains regular attendance
- Initiative- Takes initiative and provides creative ideas to improve processes
- Ability to communicate and collaborate effectively across cross-functional teams and departments
- Strong Customer Service skills
- Strong written and oral communication skills
- Knowledge and experience with Microsoft Word, Excel, database programs and ability to work in multiple programs across multiple screens at the same time
PREFERRED SKILLS AND EXPERIENCE:
- Kansas WORKReady! Certificate
- Bi-Lingual in Spanish, Vietnamese, or fluent in signing for the deaf
PHYSICAL ESSENTIAL FUNCTIONS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell.
The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment:
The Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time.
The noise level in the work environment is usually moderate.