SUMMARY DESCRIPTION

TheWorkforce Professional/Customer Support (WP/CS) position is responsible for assisting Workforce Center customers in identifying the most appropriate tools and resources available within the local workforce development system that match customers’ employment related needs; Workforce Center customers include employers and job seekers.   For job seekers, the Workforce Professional will assist in greeting/intake and developing appropriate plans of action to lead to completion of educational/training activities and obtaining/retaining employment.    For employers, the Workforce Professional will assist in recruiting skilled workers and finding solutions to their business challenges.  The WP/CS will work with the partner agencies operating in the Local Area IV Workforce Centers to accomplish a seamless and integrated service delivery model.  

PRIMARY DUTIES AND RESPONSIBILITIES

Participate in all aspects of Career Center operations, including the following:

• Staff front desk/intake operations at least half time if not full-time, during certain operational modes
• Assist with phones and voice mail returns as needed
• Provide Job Seeker Services in person (Workforce Center’s and Partner Locations) and online
• Greet all customers entering the Workforce Center in a prompt and professional manner
• Conduct an initial assessment with customers
• Assist customers with KANSASWORKS registration
• One-on-one job search coaching
• Assist job seekers with skill assessments
• Provide guidance on educational opportunities
• Maintain records and process requests for funding
• Provide online chat support
• Referrals to partner and community agencies as appropriate
• Review and prescreen employer applications completed by job seekers
• Determine suitability and eligibility for workforce development program
• Facilitate workshops
• Provide case management services in accordance with policies, procedures, and forms of the Workforce Alliance of South Central Kansas
• Document customer contact and activity through case notes in KANSASWORKS and other electronic systems
• Maintain contact and track customer progress and performance outcomes
• Maintain electronic and paper customer files
• Other related duties and responsibilities as assigned

MINIMUM REQUIRED SKILLS AND EXPERIENCE:

• Baccalaureate degree
• Experience in administering workforce development programs or case management
• Proficient in Microsoft Office programs—Word, Excel, PowerPoint, Publisher
• Outgoing, welcoming, and engaging with customers in person and online
• Strong written and oral communication skills
• Strong customer service skills
• Ability to work as part of a team
• Dependable/punctual
• Ability to manage multiple tasks simultaneously
• Ability to develop and maintain professional working relationships with management, co-workers, partners, and the general public.

PREFERRED SKILLS AND EXPERIENCE:

• Knowledge of workforce development programs and/or case management
• Kansas WORKReady! Certificate
• Bi-lingual

Work Environment:

The Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time.

The noise level in the work environment is usually moderate.