After 18 years as a medical scheduler for a small family medical center, 62-year-old Linda unexpectedly lost her position due to company downsizing. Although she soon accepted a new scheduling position at a large surgery center, she was let go as she struggled to adjust to new software in a fast-paced environment with a lack of training support. She was left discouraged, doubting her skills, and uncertain about returning to a field she had worked in for nearly two decades.

Through the RESEA program, Linda worked with a Reemployment Navigator to create a plan to rebuild her confidence and job readiness. She attended digital skills workshops, received tailored resume assistance, and participated in a mock interview. Regular check-ins and personalized support helped her stay motivated and focused throughout her job search.

With renewed confidence and updated computer skills, Linda successfully secured a full-time position as a Patient Service Representative with another medical office. She now earns $21.50/hour, an increase of $2/hour over her previous role, achieving lasting employment success thanks to personalized workforce support.